Improving the user-friendliness of electronic public services
In the coming years, public administrations should expand their range of e-services and make them more user-friendly and attractive. Digital services that are as audience-appropriate, standardised and resource-saving as possible are needed for the general public and businesses. The currently very mixed and fragmented portal landscape should become more uniform and better connected.
E-services must be easy to find and use
The Federal Chancellery and the operators of digital public services are developing common principles for better access to digital information and services. Their efforts are focused on user-friendliness, effectiveness and comprehensibility. Where appropriate, uniformity should also be improved to enable users to find their way around more easily. The currently very mixed, fragmented portal landscape should evolve into a recognisable information network.
In order to meet all of these demands, multimedia content, accessibility content, manuals, best practices and standards, as well as studies and pilot projects on new methods and technologies are to be used.
Implementation plan objective 6/21
Improving the user-friendliness of electronic public services
«In cooperation with the operators of digital public services, the foundations shall be developed for user-friendly, effective, accessible, comprehensible and, where appropriate, uniform access to digital information. This includes multimedia content, accessibility content, manuals, best practices and standards, as well as studies and pilot projects on new methods and technologies. The currently very mixed, fragmented portal landscape should evolve into a recognisable information network.»
Implementation plan measures
| Measures | End date | ||
|---|---|---|---|
| Measures | Guarantee the establishment, operation and further development of content services (e.g. accessibility, sign language, user experience, multimedia content). Ensure maintenance, support and human resources. | End date | 31.12.2023 |
| Measures | Conduct community projects and events. Collect input from the working groups and promote further development. | End date | 31.12.2023 |
| Measures | Establish, maintain and analyse theoretical principles for the information network (standards, best practices, manuals). Create guidelines for the provision of e-services (interaction design) analogous to the UK's user-centric approach. | End date | 31.12.2023 |
| Measures | Evaluate new technologies, methods and solutions. Run a "laboratory" for pilot projects with cantonal or communal authorities. Implement any technical developments with external support. Integrate project ideas from the community. | End date | 31.12.2023 |